PADEL SOCIAL CLUB - MEMBERSHIP TERMS AND CONDITIONS
INTRODUCTION AND DEFINITIONS In these Rules “the Company” means Padel Social Club Limited (and all of its subsidiary companies trading as Padel Social Club) which provides the Club and its facilities for the benefit of the Members; “the Club” means “Padel Social Club ”; “Member” means a Club Member; “Rules” mean the terms and conditions of membership set out below. It is a condition of membership that Members agree to pay the fees referred to in Rule (2.) and agree to be bound by these Rules. These Rules may be revoked, altered or added to from time to time by the Company, without prior notification to Members. Any such variations will be updated on the Club Rules on our website. The Company has created these Rules for the mutual enjoyment of the Members and their guests. The enforcement of these Rules is for the good of all Members. No Member or guest will be judged on the basis of their race, gender, marital/civil partnership status, age, disability, religion or belief, colour, national origin or sexual orientation.
- MEMBERSHIP AND FEE
Members must be at least 16 years of age.
Membership payments are payable monthly in advance. Members may prepay for annual 12 month membership – the full amount to be paid prior to membership start date. Monthly subscription runs from the 1st of each month. Payment of monthly membership can only be made by Direct Debit from a UK bank account. Monthly installments and additional monthly charges are debited on the 1st (or next working day) of each month.
Members must keep the Club informed of their up to date contact details.
All communications shall be presumed to have been received within 5 days of the postmarked date, or ‘sent’ date if via email.
All membership fees are reviewed annually usually on the 1st January, members will be notified of any changes by email or by post giving one full calendar months’ notice.
The Company reserves the right to refuse a membership application from any applicant for any reason.
A photo must be taken at the time of joining or before the first entry to the club. Entry will not be permitted without a photo of the member in question.
Membership is non-transferable and non-refundable, unless there is written agreement to the contrary.
If any monthly fees or charges incurred are not paid when they fall due, the company reserves the right to temporarily refuse the member access to the club until such time as full payment has been made. If any monthly fees or charges incurred are not paid within 30 days after they are due, the club shall have the right to demand payment in full. If such amounts are not paid within 15 days after such demand, membership shall be terminated and the club may pursue any rights it may have to recover the unpaid amount. The Club reserves the right to refer any missed payments to a debt collection agency and will charge you a fee, in respect of failed subscription payments and/or collection letters sent to you in respect of unpaid amounts.
Upon termination of membership, no refund of the admin fee, monthly fees or other fees shall be issued.
To re-join the Club after a termination of membership, any unpaid subscriptions must be cleared, a new membership agreement completed and the prevailing admin fee may be charged.
Should you wish to transfer your membership to a different Padel Social Club club, a transfer fee is payable and your monthly fee will be amended to reflect your new club’s rate.
Should you wish to make a change to your membership subscription e.g. upgrade to all clubs, transfer to a different location, downgrade to one club only (where possible), request needs to be submitted by 24th of the month to take effect for the following month.
- MEMBERSHIP CARDS
Will be issued to all Members on the provision of ID and must be used to activate the entrance gates at the Concierge to enter the Club.
Cards are non-transferable and must not be lent to, or used by, another person other than the Member. If any person other than Member the card belongs to uses the card, that Member’s membership may be terminated and no refunds of the joining fee or subscription will be given.
The Club reserves the right to charge a fee for replacement cards.
The Company reserves the right to retain any membership card if there has been a defaulted payment by the Member concerned.
- USE OF FACILITIES AND SERVICES
Club opening hours are fixed by the Company and are subject to change without prior notice.
The Company may at any time close the Club’s premises or any part thereof, without notice, in order to; execute repairs, alterations, accommodate external events, re-decorations or otherwise, to facilitate Club programmes or on certain holidays.
The Company reserves the right to refuse entry to the Club’s premises at its absolute discretion.
It is the Member’s or guest’s responsibility to ensure that they are capable of undergoing any activity within the Club. All activities and treatments are pursued at the Member’s own risk.
Whilst every effort has been made to ensure the accuracy of the class programme, the management reserves the right to cancel or re-schedule classes after publication and at short notice. The programme may be amended during public holidays.
Use of Club facilities is at the Member’s or guest’s own risk and under their own medical advice.
Sports or casual attire, as determined by the Company, must be worn in the Club – this includes not going topless on the courts or the social areas. Members are requested to wear at all times appropriate clean footwear on the courts. Appropriate attire must be worn in the restaurant and/or members relaxation area. Footwear must be worn at all times.
Members should not use Sauna or Ice Tubs if they are pregnant, have conditions that can be exacerbated by cold exposure such as Raynaud’s disease, or have high blood pressure, heart conditions or other cardiovascular conditions.
CryoSpa and Cryotherapy must be used under the guidance of a trained Padel Social Club staff member. Members should consult their healthcare provider before trying CryoSpa or Cryotherapy.
Pets are not allowed in the Club.
Smoking is not permitted anywhere in the Club.
Only food purchased from the club should be consumed within the club.
No alcoholic beverages or drugs of any kind may be brought into the Club. Violation of this rule will result in immediate expulsion from the Club and may result in termination of membership.
No cigarettes or e-cigarettes are allowed within the club
Members or guests shall not use the Club’s facilities whilst under the influence of alcohol or drugs. In the event they do so, this is entirely at their own risk.
Mobiles may be used for phone calls in all areas of the club excluding wet areas, if done discreetly and in a non-disruptive manner. The use of professional photography or videography equipment is prohibited. Photography and filming is prohibited in all changing rooms and wet areas.
In the interest of safety, no glass container may be taken into any court areas, pool or changing areas.
Be considerate of others; loud or abusive language will not be tolerated.
Club property, including towels, toiletries, etc., is provided by the Club as a courtesy to its Members during Club usage only. Removal of Club property from the premises may result in the termination of membership privileges and legal action.
Member appointments for medical centre, personal training and spa that have been booked require 24 hours’ notice when cancelling. If a Member fails to attend an appointment without providing such notice, the Club reserves the right to charge the full cost of the appointment.
Members are required to leave workout areas clean and tidy. As a courtesy to other Members and for health and safety reasons, equipment needs to be replaced in the storage areas/racks provided and equipment must be wiped down after use.
Any unused Personal Training sessions or club credit, cannot be refunded.
Neither the Club nor the Company will accept liability for any damage or loss to a Member’s or guest’s personal property brought into the Club’s premises.
All activities and treatments are taken at the Member’s or guest’s own risk.
Neither the Club, the Company nor their servants and agents shall be liable for personal injury sustained by Members or their guests whilst on the Club’s premises, except in so far as it can be proven that this relates to the wilful act, neglect or default of the Company or the Club or any servants or agents.
Members or guests who suffer an accident or injury on the Club premises must report the accident or injury and the circumstances in which it occurred to the Duty Manager immediately following the accident or injury.
- MEMBER’S HEALTH AND SAFETY WARRANTY
Members and guests must warrant and represent that they are in good physical condition and capable of engaging in exercise and notify a member of the fitness team immediately in order that Member/guest notes and their programme can be updated or medical clearance obtained. If through injury or other reason, such as pregnancy, this is not the case, they must consult a doctor before engaging in exercise and that he/she knows of no medical or other reason why he/she is not able to engage in active or passive exercise and that such exercise would not be detrimental to his/her health, safety, comfort or physical condition.
The Member shall not use any Club facilities whilst suffering from any infectious or contagious illness, disease or other ailment or whilst suffering from a physical ailment such as open cuts, abrasions, open sores or minor infections where there is a risk that such use may be detrimental to the health, safety, comfort or physical condition of other Members.
We recommend that before using the club you familiarise yourself with the fire exits and emergency routes in case of evacuation. Please note that employees are NOT required to “seek & search” the building. Therefore it is the responsibility of each individual to follow the relevant instructions.
- DATA PROTECTION
Your data privacy and security are important to us. Please refer to our Privacy Notice which explains how we collect, store and handle your personal data.
- CANCELLATION OF MEMBERSHIP
Monthly membership cancellations must be received by the 1st of each & every month, however cannot be submitted in the same month as joining. A full calendar month’s payment is required which means a minimum of one month and a maximum of 2 months final payment will be necessary depending on the date the cancellation form is received. For example, if a cancellation form is received on the 1st May, only May will be due, however if received on 2nd May both May and June will be due.
Requests for cancellation must be made on a cancellation form available from our club receptions or can be emailed to you. You will receive an email confirmation within 2 working days – until you receive this email the cancellation will not be valid.
Membership cannot be amended whilst in the notice period. Verbal instructions to amend or cancel a membership cannot be accepted, all requests must be in writing.
Memberships can only be canceled if subscription collection is active.
All member benefits that are in place at point of termination will be removed from the account and are non-redeemable. Monthly fees and/or prepaid fees are not refundable.
Ex-members wishing to re-join the club will be asked to pay a joining fee plus any unpaid balance from the previous membership.
Please do not send a cancellation form by post.
Members wishing to transfer to a club that is currently in pre-sale can apply for the transfer and secure current rate by emailing firstname.lastname@example.org for more information. Once transfer and membership rate will be confirmed, their membership will be transferred automatically once the club is opened.
Founder members wishing to cancel their membership before their new club opens, can do so with a full refund, less the amount of any credit redeemed and/or any guest passes used (charged at £30 each) this may mean no refund is payable.
The Company shall have the right to suspend or withdraw Club privileges or membership from any Member who, in their opinion, has abused privileges or conducted himself or herself in a manner deemed detrimental to the Club staff or its Members. Such expulsion or suspension shall become effective immediately and no reimbursement will be issued to such Member of the pro-rated portion of their unused monthly fees. There will be no refund of the joining fee.
The Manager or a designee shall have complete charge of the Club whilst on duty. Members may be suspended or expelled from the Club immediately if they display conduct which is, or is likely to be in the sole opinion of the Company, injurious to the character of the Club or the interests of the Members and staff, or if they commit a serious or repeated breach of these Rules, in particular where amounts owing to the Company are unpaid.
An expelled Member forfeits all the privileges of the membership and all rights against the Company. An expelled Member will not be entitled to any refund of their joining fee or subscription and must pay all amounts owed to the Company forthwith.
Closed circuit cameras operate throughout the Club (except in the changing areas) and underwater CCTV cameras are used in our swimming pools (see our Privacy Notice for more information).
Any unlawful activity within the Club may be reviewed for possible legal action.
Padel Social Club also operates thermal imaging cameras at the entrance of the club. These will check a visitors body temperature and sound an alarm if a high temperature is detected – our lawful basis for this processing is to; protect the vital interests of our users, along with personal health protection purposes. Thermal imaging data will be stored for 30 days on a password protected central server.
- STANDARD COMPLAINTS PROCEDURE
Members are encouraged to give feedback, they can either do this by emailing the membership team on [email@example.com] who will ensure it makes its way to the right person in order to respond, or by speaking to the club team when in the club, who will do the same.
The Company may assign the benefit of the Membership Agreement to a third party at any time without notice to the Member. A person who is not party to the Membership Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of the Membership Agreement.
The Company may communicate with the Members via electronic mail (“email”) and/or by SMS as set out in our Privacy Notice.
Members are required to leave the fitness floors 20 minutes before closing times if they wish to take a shower. Members are required to vacate swimming pool/sauna and steam room areas 20 minutes before closing times to allow them to take shower. Once a year our clubs may have to close over a weekend for general maintenance.