Job title: Front of House Assistant
Location: Padel Social Club
Job type: Full-time or Part-time
Reports to: Club Manager & Front of House Manager

About the company:

Padel Social Club is the UK's premier destination for padel, the world's fastest-growing sport. We're more than just courts and competition; we're a vibrant social space that offers a holistic wellness experience and fosters a strong club community. With a commitment to innovative programming and stylish surroundings, we're revolutionising the way people experience sports and social entertainment.

About this role:

We’re looking for a proactive and personable Front of House Assistant to be the welcoming face of Padel Social Club. This multifaceted role is central to our daily operations, covering member check-ins, court bookings, email correspondence, facility upkeep, merchandise sales, and event support. You’ll help create a seamless, professional, and friendly experience for every visitor, while keeping the club running smoothly behind the scenes.

Here's what you'll do:

Guest Experience & Check-In:

• Greet members and guests warmly and professionally upon arrival.
• Check players in for court bookings and assist new visitors with club orientation.
• Provide accurate information about court availability, schedules and amenities.
• Help manage traffic flow and timing during peak hours and tournament days.
  

Administrative Duties:

• Manage court reservations using the club’s booking platform - update, confirm and
  modify bookings efficiently.
• Monitor and respond to the club’s email inbox with timely, friendly and informative
  communication.
• Assist with member sign-ups, account updates and general enquiries.
  

Facility Maintenance & Readiness:

• Ensure padel courts are clean, tidy and ready ahead of every booking, including nets,
  seating and court-side areas.
• Maintain the front desk and entrance area in pristine condition at all times.
• Conduct regular walkthroughs of the club to identify and report any maintenance
  issues.

Wellness Hub Oversight:

• Keep the wellness hub consistently clean, tidy and fully stocked with towels, water and toiletries.
• Create a relaxing and inviting space for members before and after play.
• Replenish supplies and report inventory needs to management.

Event & Merchandise Support:

• Assist in preparing for and executing club events, including tournaments, social nights and member mixers.
• Help with setup, guest check-in, signage, refreshments and post-event clean-up.
• Support the sale of branded merchandise and accessories (e.g. rackets, balls and
  clothing).
• Keep retail displays well-organized, clean, and visually appealing.
• Track stock levels and assist with basic inventory management.

You're a great fit if you:

• Have previous experience in a customer service, retail, or club environment.
• Are energetic, personable, and highly organised with strong multitasking skills.
• Are comfortable using booking systems, email platforms, and point-of-sale software.
• Have a high attention to detail and a commitment to cleanliness and presentation.
• Are a team player who thrives in a dynamic, member-focused setting.
• Are available to work flexible hours, including weekends and evenings.

Mission & Values:

At Padel Social Club, we believe that when people connect through sport, wellness and shared experiences, life becomes richer. That’s why we exist – to inspire obsession and create a lifestyle built around energy, belonging and joy.

Our values shape how we work and what we deliver every day:

• Community First – Everyone matters, and everyone belongs.
• Positive Energy – We lead with optimism and enthusiasm.
• Lifestyle Focused – Our bar and social spaces are central to relaxation and connection.
• Wellness-Infused – We create an environment that supports recovery, resilience, and mindful living.
• Quality Without Compromise – Professionalism and high standards define our service.
• Growth-Minded – We’re building fast, learning, and improving together.

Why join us?

At Padel Social Club, you don’t just manage the front of house – you help build a movement. As a member of the team, you’ll play a key role in shaping the energy, connection and lifestyle that define our clubs. You’ll be part of a team that leads with purpose, grows together and creates something truly special for our members and guests.

To apply, please send a cover letter and CV to ashleigh@padelsocial.club